Shipping and Delivery Policy
Order Processing Time
Orders are processed within 2-3 business days. Large parcels may take 4-5 business days. Orders are not processed on weekends or holidays.
Shipping Locations
We deliver digital products and software to all locations in India.
Same-Day Delivery
Available for select locations outside Pune for an additional charge. Choose the same-day delivery option at checkout.
Order Tracking
You will receive email updates, and you can track your order status via our Order Tracking page. If the tracking number is not working, try using your order number or contact customer service.
Missing Orders
If you don’t receive your order, contact customer service for assistance.
Damaged Items
For damaged items, log into our dispute portal, mark the item as damaged, and upload a photo. Our delivery agent will arrange a pickup.
International Shipping
International deliveries take 10-15 business days. Taxes, duties, and VAT are included in the shipping cost at checkout.
Returns
To return an item, log into our dispute portal, mark it for return, and upload a picture. Our delivery agent will arrange the pickup. For full details, see our Returns Policy.
For further queries, email us at: Connect@ssmnetworks.in
